REFUND POLICY

At ONEX BOOST by HELYONEX, we view gym owners as long-term operating partners rather than one-time transaction accounts. We design our software to deliver immediate operational value from day one.

If our platform ever fails to deliver the promised features, or if technical hurdles prevent you from deploying our software effectively, we stand behind our work with fair, prompt, and dignified refund policies.

Refund requests are categorized and evaluated based on the following transparent criteria:

• Duplicate Payments: If technical lag or gateway error causes you to be billed twice for the same billing cycle, the redundant amount is refunded within 24 to 48 hours without question.
• 7-Day Onboarding Guarantee: For new software license subscribers, if our technical engineering team cannot establish compatibility with your turnstile or branch workflow within 7 days of purchase, you are entitled to a full software subscription refund.
• Unauthorized Card / UPI Transactions: Fraudulent or accidental transactions reported within 7 business days will be frozen and credited upon confirmation.

To maintain our competitive pricing for the fitness community, certain specialized third-party and hardware expenses cannot be refunded once delivered:

• Physical Hardware Dispatched: Biometric turnstiles, RFID smart cards, optical scanners, and power controllers once shipped or unboxed are covered under warranty repair/replacement rather than return refunds.
• On-Site Technician Travel: Out-of-station travel and accommodation charges incurred for sending certified field engineers directly to your gym premises.
• Consumed WhatsApp / SMS Credits: Prepaid telecom credits dispatched through TRAI telecom gateways for member notifications.
• Post-Usage Subscriptions: Requests submitted several months into an active annual subscription where the software has been in regular daily use for gym operations.

We process refunds through official banking channels to maintain compliance with Indian banking and RBI regulations:

You may pause or terminate future automatic renewals at any moment directly from your gym administration dashboard under Settings > Subscription & Billing.

For urgent billing questions, duplicate payment reconciliation, or to request a GST credit note, connect directly with our billing team: